Team Lead:  Senior Systems Engineer & Net Admin

•    Build a training library and help to overhaul the knowledgebase
•    Update Standard Operating Procedures for the helpdesk
•    Resolve escalated tickets
•    Oversee testing and maintenance of client backups and BDR compliance
•    Write scripts to add efficiency to the service department
•    Proactively design solutions for a better client experience
•    Implement & troubleshoot Microsoft server environments
•    Secure data networks using industry best practices
•    Design complex Group Policies
•    Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
•    Implement and configure Active Directory
•    Build and configure IBM/Dell/HP server equipment
•    Setup and implement virtual environments using HyperV/VMware/Azure/AWS
•    Design, setup and implement Exchange 2010/2013/2016/2019/O365
•    Configure and troubleshoot switches, routers and firewalls
•    Install & setup equipment and application software
•    Assist helpdesk and field techs with overflow tickets
•    Troubleshoot and repair hardware
•    Plan, structure, and implement migrations and other projects while directing lower level techs
•    Fully document all procedures and tasks, and create documentation for lower level techs

•    Previous experience working for an MSP
•    Experience with PSA/Ticketing System and RMM tools
•    A service oriented attitude – do what it takes to get the job done correctly
•    Have the ability to manage multiple projects simultaneously with minimum oversight
•    Be eager to learn, pick up new technologies, and be proficient in a short time
•    Working knowledge of a broad range of technologies
•    Be a team player, avoid complaining, and motivated to advance and grow
•    Have a teachable and positive attitude at all times
•    Meticulous – have a fine eye for details
•    Resourceful Problem Solver – always find a way to make it work
•    Convey confidence while building rapport with clients
•    Reliable, trustworthy, and honest
•    Articulate – can communicate professionally over the phone, video, and in writing
•    Ability to communicate technical information to nontechnical people
•    Skill in organizing resources and establishing priorities
•    Ability to work under pressure and manage stress

•    10+ Years IT Support
•    5+ Years Systems Engineering
•    3+ Years Network Admin
•    Degree in a related field preferred
•    MCITP, CISSP, MCASAE – (or similar certs)

•    Fully remote (USA only) with some travel, Hybrid, or HQ:  Lake Elsinore, CA
•    40 hours/week (we pay overtime!)
•    $29.08 – $47.76/hour (based on location, experience, and certifications) with a significant bonus structure
•    Competitive benefits package available after 90 days
•    Typical Shift:  M-F PST Day Shift, with some evenings and occasional weekends (flexible hours or an alternative schedule may be considered)
•    Regular paid training & cert reimbursement
•    Must be able to pass a drug test
•    Principals only. Recruiters please don’t contact this job poster
•    Please, no phone calls about this job
•    Access to top tier training materials and certifications
•    Learn and apply IT best-practices

1.    Apply at: https://www.techguardianmsp.com/careers/
2.    If selected, you’ll be emailed a link to take a series of tests to ensure you are qualified and will fit with the team
3.    If you make the cut, you’ll be scheduled for a 30-minute zoom interview (get your camera ready)
4.    If that goes well, we’ll schedule you for a 1-hour technical interview
5.    If you have the technical chops, you’ll get to interview with each department head and the president to ensure a good fit for us and you
6.    And if that goes well, you’ll be invited to a virtual lunch with the team
7.    And finally, your background check and paperwork will complete the process